The Basics Part 6: Managing Perceptions

I went to the movies last night and I am surprised I’m not still in line waiting for my popcorn. When I walked into the theater it was obvious I was in for a bit of a wait.  It was one of those cold winter Friday nights when there isn’t much to do outside and…

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When Your Resolutions Crash and Burn

I have a friend who runs a fitness center.  He told me that ever year their membership skyrockets in January and like clockwork, his business is packed most of the day in the weeks following New Years. You probably know what is coming next – by the end of January, the attendance is right back…

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Powerful Strategies for Customer Service Week

This week is like Christmas for those who serve Guests and lead teams. Why? Because it’s Customer Service Week! In 1992, President George H. Bush signed a proclamation establishing National Customer Service Week.  Every year, in the first full week of October, businesses were asked to pause and celebrate those who deliver great service on…

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5 Productivity Tricks to Help You Serve Your Customers

There are only so many hours in the day – or so the busy business folks lament. I have found myself over-committed and without the time I wish I had to get everything done each day.  I remember when I got my first big promotion, and I was given increased responsibility and dirt to cover. . .and the…

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