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“Working in healthcare requires a sincere focus on the patients in addition to providing high quality medical care. Professionals in this demanding field may sometimes lose this focus. Tony’s message can benefit every business (including the competitive and heavily-scrutinized medical profession) and his training reminds us that the Customers matter the most. I would recommend his training to anyone operating in any competitive profession that has in-depth interactions with Customers.”Angela Pannuti Health Care Provider
“Tony Johnson is a brilliant speaker and Customer service guru! The tools he has to set bench marks for every day Customer service helped me establish a successful action plan for my Customers.”Shaun Slade Owner, Lakeland Aircraft
“Tony goes well beyond theory – he teaches the HOW behind the WHAT of powerful customer service in today’s economy. By using his techniques and strategies we have seen a measurable improvement in our customer satisfaction scores. Tony’s programs are a must have if you want to compete in today’s market place!”Mario Toussaint Senior Director of Operations, Healthcare
“When I brought Tony in to speak to my team, I was amazed by his customer focus and passion to delight guests. When we applied his customer service techniques we were able to really amp up and improve our customer service.”Geno Svec Regional Manager, Restaurants and Retail