"When you place the Guest at the center of everything you do, fantastic things are possible."
Tony Johnson

Why Book Tony For Your Next Event?

Shaun Slade Shaun Slade, Owner, Lakeland Aircraft

"Tony Johnson is a brilliant speaker and Customer service guru!  The tools he has to set bench marks for every day Customer service helped me establish a successful action plan for my Customers."

Geno Svec Geno Svec, Regional Manager, Restaurants and Retail

“When I brought Tony in to speak to my team, I was amazed by his customer focus and passion to delight guests. When we applied his customer service techniques we were able to really amp up and improve our customer service.”

Mario Toussaint Mario Toussaint, Senior Director of Operations, Healthcare

“Tony goes well beyond theory - he teaches the HOW behind the WHAT of powerful customer service in today's economy. By using his techniques and strategies we have seen a measurable improvement in our customer satisfaction scores. Tony’s programs are a must have if you want to compete in today’s market place!”

Angie Pannuti Angie Pannuti, Health Care Provider

"Working in healthcare requires a sincere focus on the patients in addition to providing high quality medical care.  Professionals in this demanding field may sometimes lose this focus.  I would recommend his training to anyone operating in any competitive profession that has in-depth interactions with Customers."

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Customer Testimonials

“When I brought Tony in to speak to my team, I was amazed by his customer focus and passion to delight guests. When we applied his customer service techniques we were able to really amp up and improve our customer service.”
~Geno Svec, Regional Manager


“Tony’s advice is not just theory - it actually tells you how to deliver great customer service. By using his techniques and strategies you will significantly improve your customer satisfaction. I’ve seen it First Hand!”
~Mario Toussaint, Senior Director of Operations

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