Tony Johnson

Tony Johnson is a speaker and consultant on customer experience, leadership, and business performance. He is the owner of Ignite Your Service Consulting and the Chief Experience Officer at 4xi Global Solutions.

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Meet Tony Johnson

Published Author

Tony has written 3 books on customer service and leadership: Together We Serve, Recipe for Service, and Where to Start. They are focused on customer experience and growing sales.


Tony has spent 20 years serving customers, leading teams, and building sales in hospitality, retail, restaurants, healthcare, and sports and entertainment.

Master Level
Speaker and Trainer

Tony has spent the past decade training organizations and developing enrichment strategies. He specializes in the creation of training content and scaling across large organizations.


Tony is a senior consultant having worked for some of the largest and most prestigious companies in the world. He is an expert at customer experience, leadership. process, growth, and employee engagement.


Why Customer Service Week Matters

Customer Service week begins Monday, October 1st. It's a chance to celebrate those who serve and...

Happy Team = Happy Guests 

Your Guest's experience is dictated by how well (or not) your team is motivated to treat them....

Customer Service and the Art of Home Renovation

Recently we purchased a new house and embarked on a renovation adventure....

Listen to my Podcast

Check out the most recent episode of my award winning Customer Service Academy podcast.

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