It is easy to lament that your team doesn’t listen to your ideas. It would be easy to blame them for not executing on your vision. It would be completely unreasonable not to look at yourself and ask if there is any else you could do to help them win. As leaders,...
When it comes to building loyalty with your Guests any number of things can have an impact every single day. There are 321 things that have to be right in any business to make Guests happy and any one of them can be a reason why Customers stay with you or dump you for...
Over 100 million people will watch the big game this year. Take a moment to let that sink in. To put it in perspective only 13 countries have a population greater than 100 million. But we aren’t here to talk about TV audiences or population density – but...
I have a friend who runs a fitness center. He told me that ever year their membership skyrockets in January and like clockwork, his business is packed most of the day in the weeks following New Years. You probably know what is coming next – by the end of...
Its a new year. Time to dust off that Customer service love and move forward into 2017 with passion. Many have taken the time to tick off the best of Customer service from 2016. Others will tell you what is up and coming for this new year. I want to talk about...
This week is like Christmas for those who serve Guests and lead teams. Why? Because it’s Customer Service Week! In 1992, President George H. Bush signed a proclamation establishing National Customer Service Week. Every year, in the first full week of...
