3 Imperatives our Founding Fathers Knew About Leadership

There is no better day to contemplate the contributions of our Founding Fathers than on Independence Day.  As the fireworks light up the evening sky, I am reminded of the sacrifice, Leadership, and vision that the Founding Fathers exhibited during the inception of our nation. During times of great change, it takes true Leadership to…

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Just be Nice

Sometimes the best answer is the simplest. It’s amazing how often the solution is honestly right under our noses and in the case of customer service, the most basic lesson really does get us the most traction. Be nice to your customers. Wow, shocking, eh? I know it doesn’t sound like this huge revelation, but…

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