Tony Johnson, Business Leader and CX Expert.

Tony Johnson, Business Leader and CX Expert.

Tony Johnson is an international speaker, author, and consultant on the topics of customer experience, employee engagement, leadership development, and team motivation.

Tony is is the owner and CEO of Ignite Your Service Training and Consulting, an Advisory Council Member at 4xi Global Consulting and Solutions, and an Advisory Board Volunteer with the Florida Small Business Development Centers. He is a member of the leadership team for the Customer Experience Professional’s Association (CXPA) Florida and a professional member of The National Speaker’s Association.

Before starting his own business, Tony was a 20 year leader in food, beverage, hospitality, and hotels, where he led teams of thousands and created processes to create profitable business operations. He was most recently the Customer Experience Officer (CXO) for Aramark, a global food and facilities business with sales of more than $16 billion annually.

Tony is available for the following media inquiries:

We have been there – We Understand What it Means to Lead in a Competitive Landscape.​

Television interviews

Podcast interviews

Guest blogs

Newspaper interviews

Newspaper op eds

Inclusion in thought leadership lists

Participation in “best of” features

Tony is available to contribute on the following topics

​Customer Experience (CX) as a catalyst for grow

Retaining Employees

Quiet Quitting

Consumer and customer loyalty + confidence

How companies can deliver superior customer service

How to recruit and retain the best talent

How to engage employees with inspiring team experiences

How to manage performance and deliver executional excellence

Hospitality and leisure

Business strategy


Starting your own business

How companies can create brands that customers love

Current trends in customer service

Leadership and its impact on service and employee engagement

How to create a culture of service

Simple, daily customer service tactics that drive results

Customer service strategies that drive organizational culture

The Six Canons of Customer Service – the foundational elements of Tony’s book RECIPE FOR SERVICE

Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team. This is based on Tony’s latest book TOGETHER WE SERVE.

To book Tony for an interview or guest blog, please inquire below or call 606.356.7447

Media Request form

Media Request form