by Tony Johnson | Aug 13, 2016 | Customer Experience, Leadership
I was traveling to Texas last month to spread the Customer service love – which meant a flight out of my second favorite airport – Detroit Metro. As a regular business traveler, I find it a great place to fly from, and in my opinion is only...
by Tony Johnson | Aug 6, 2016 | Customer Experience, Leadership
The Olympics have always meant a lot to me personally. I remember growing up with 4 television channels and every 2 years the games came along and changed the fabric of entertainment. They were a testament to national unity and the previous night’s...
by Tony Johnson | Jul 4, 2016 | Customer Experience, Leadership
John Adams can teach us much about Leadership. And on July 4th, what better time to talk about John Adams? Why John Adams, you ask? Well stay tuned over the next few paragraphs to learn why John Adams can teach us several dos and don’ts about the nature of leadership...
by Tony Johnson | Jun 11, 2016 | Customer Experience, Leadership
Recently we purchased a new house and embarked on a renovation adventure. Which meant an awful lot of time spent at home-improvement superstores. This presented a unique opportunity to develop a deep relationship with a few locations. As...
by Tony Johnson | May 13, 2016 | Customer Experience
A Customer’s perception is their reality. And they don’t care about your excuses. They really don’t. I was waiting in line for a cheeseburger this past week, and I noticed it was taking a really long time. I looked up and saw what could best be...
