Tony Johnson
  • Home
  • Ignite Your Service
  • 4xi
  • Services
    • Motivational Speaking
    • Consulting and Coaching
    • Customer and Employee Experience
    • Digital Programs
  • Podcasts
    • Customer Service Academy
    • Ignite Your Business Academy
  • Video
  • CONTACT US
Select Page
Customer Service Mapping: Observations to Improve Service

Customer Service Mapping: Observations to Improve Service

by Tony Johnson | Sep 5, 2015 | Customer Experience

Customer service doesn’t live in an office, a book, or a manual.  It lives in each one of us and our teams every minute of every day.  We cannot set up a list of must-dos for our teams, and then walk away and allow them to execute.  If it worked...
Tough Times? Tactics to Keep Your Customer Service Strong!

Tough Times? Tactics to Keep Your Customer Service Strong!

by Tony Johnson | Aug 29, 2015 | Customer Experience

Anyone can lead amazing Customer service and outstanding execution when times are easy and the mojo is rolling. It’s how we drive that same mission when things are a little tougher that matters. There are so many variables in business, service, and leadership, that we...
Starting College: 5 Tips to Learning Leadership

Starting College: 5 Tips to Learning Leadership

by Tony Johnson | Aug 22, 2015 | Customer Experience, Leadership

Across the country many universities will be starting classes and welcoming a new freshman class to campus. Parents are jockeying for the last few minutes with their children before leaving them to their futures and those same students are filled with trepidation and...
3 Tips to Giving Your Customers What They Want

3 Tips to Giving Your Customers What They Want

by Tony Johnson | Aug 15, 2015 | Customer Experience

Your Guests know what they want. They come to you to get it. But they also know where to go if you can’t deliver it. Those businesses that want to succeed must deliver upon their Guest’s needs and make sure that they do so consistently. Those who fail to do so...
Stop Killing Creativity.  3 Ways to Harness Innovation for Your Guests.

Stop Killing Creativity. 3 Ways to Harness Innovation for Your Guests.

by Tony Johnson | Aug 8, 2015 | Customer Experience

If you love movies like I do, then you have heard the 10% myth. You know, that old urban legend that says we only use a small percentage of our brain. The myth goes that if we could just bust loose that remaining 90% we would be unstoppable geniuses that could freeze...
« Older Entries
Next Entries »
  • Home
  • Customer Experience
  • Digital Programs
  • Blog
  • Podcast
  • Books
  • Products

Legal Information        Media Inquiries

Tony Johnson is available for advisory and business services, keynote speaking, and individual coaching.

Contact us








copyright @ 2022 • powered by local marketing pros