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The New Year seems to make us all very reflective. It’s a chance to consider the past twelve months and plot a course forward for the coming year. We are...
Happy Birthday Walt Disney
Walt Disney is one of my heroes. December 5th is his birthday, and every year on...
The 12 Days of Customer Service
I love the holidays. I love that time between Thanksgiving and New Year’s Day when...
5 Things Star Wars Teaches Us About Customer Service
I have to admit that I am a bonified Star Wars geek. From Tatooine to Coruscant...
Powerful Customer Service Resolutions for 2016
I do love the idea of making New Year’s resolutions. Every year I thoroughly consider what...
How Front Line Associates Drive Great Customer Service
Great leadership is important. A fantastic product is crucial. Organizational objectives are great. But without a...
3 Ways to Eliminate Hassles For Your Team
Hassles and inconveniences are not only dissatisfiers for your Guests, but for your team as well....