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For those of you who know me, you’re probably surprised it took me this long to post a chapter dedicated to Disney. The truth is that I was waiting for...
Customers Don’t Care About Your Excuses
A Customer’s perception is their reality. And they don’t care about your excuses. They really don’t....
Customer Service and the Art of Home Renovation
Recently we purchased a new house and embarked on a renovation adventure. Which meant an awful lot of time spent...
The “Independent” Leadership of John Adams
John Adams can teach us much about Leadership. And on July 4th, what better time to...
5 Ways The Olympics Inspire Excellence
The Olympics have always meant a lot to me personally. I remember growing up with 4...
3 Secrets to Staging a Leadership Intervention!
I was traveling to Texas last month to spread the Customer service love – which meant...
Passion for Service: 10 Weeks. 10 Businesses. 10 Strategies
When it comes to Customer service, there is much that every business has in common. Let’s...