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I had an English teacher in high school who always said “words have meaning.” Now Ms. Jackson had many impacts on my academic career – she inspired my love of...
The Reflective Nature of the Team
When you work with your team – particularly your front line team – you should act...
Live From Walt Disney World
For those of you who know me, you’re probably surprised it took me this long to...
Want to Drive Great Service? Then Own Your Dirt!
So it’s clear that delivering great service, mastering the details, and delivering on the promise of...
So You’ve Got Your Corporate Training Program. Now What?!?
I have nothing against big companies. Heck, I work for one and love it! If you...
How Safe is Your Business? Your Customers know.
When you ask most businesses what is most important to them, many will come right back...