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When we discuss specialized industries, some bring more trepidation to Guests than others. For many, there is nothing more daunting than a foray in to the world of home improvement....
Sharing the Load and Paying it Forward
In most cases, you can’t serve your Customers alone. It takes a team. And a team...
Train, Train, Train – and Then Train More
Training and commitment are powerful tools in the quest to deliver great Customer service. Too often...
Five Things Mr. Spock Taught Me About Customer Service
With the death of Leonard Nimoy this week, Star Trek, and his signature character Mr. Spock,...
What I Learned From the Worst Flight Ever
So we all have those horrific travel stories – it is almost a badge of honor...
March Madness Teaches Us About Customer Service and Leadership
Anyone who participated in sports during his or her youth understands the importance of the team...
Emotional Wake: Three Tips To Improve Your Impact
We have to remember as Leaders that our teams are always watching us to see how...