Tony’s Books
Tony is the author of 3 bet selling books on customer experience and leadership.
Invest In Yourself With My Book Collection
Published Author
This book highlights the principles of Service, Team, Execution, and Leadership success. The framework of this book allows you to take immediate action to drive employee and customer satisfaction. Available in E-Book, Paperback, and audio.
Recipe for Service
My first book highlights the SIX CANONS OF CUSTOMER SERVICE along with leadership and service principles from best in class organizations. Whether you are a leader or individual contributor, you will find some amazing nuggets here to grow your career, performance management, and customer service. Available in E-Book and Paperback.
Where to Start
This free, quick read will help you center yourself on the 5 proven tactics you need to embrace as you grow your service culture. Everyone needs to start somewhere, and this book will be your compass as you start your Customer Experience (CX) journey. Available on E-Book.