Everyone loves to feel appreciated. I can tell you that in most businesses there is a distinct lack of recognition and encouragement. I can also tell you that most folks really do like to hear that they are doing a good job. This is the reason why many engagement...
Black Friday: Synonymous with long lines, deep discounts, a turkey-hangover, and shopping! Some think of it as the shopping equivalent of spending time in the Thunderdome. I find it to be a great time to sharpen my service acumen. The term was coined in the sixties in...
Let’s face it, mistakes are going to happen. Sometimes you are going to fail to meet your Customers’ expectations, and in those moments, it will come down to how well those mistakes are handled. The first thing you need to do is let go of the...
So I wanted to wrap up my experiences in Orlando in a neat bow and share them with all of you. Those who follow my Twitter feed at @ServiceRecipe know that I spent a week at Walt Disney World attending a Disney Institute class on Leadership not too long ago. Let me...
Sometimes the best answer is the simplest. It’s amazing how often the solution is honestly right under our noses and in the case of customer service, the most basic lesson really does get us the most traction. Be nice to your customers. Wow, shocking, eh? I know...
Sounds so simple, doesn’t it? It might be considered old fashioned, but thanking Customers seems like the least we can do when they pony up hard earned money for our goods and services. Whether you’re in banking, cheeseburgers, or widgets, the ask is the same. When...
