As the leaves change color and carved pumpkins appear on everyone’s front porch, its time to think deeply about not scaring away your best guests and team members. Are you ready to deliver for your guests as your business kicks into high gear? Whether you...
Labor day has become the last hoorah of summer and the unofficial end of the vacation season. It means travel, cook outs, and vacations. It is a three day weekend for many and a last chance to soak up some sun before the kids head back to school and the weather...
I had an English teacher in high school who always said “words have meaning.” Now Ms. Jackson had many impacts on my academic career – she inspired my love of writing, gave me an outlet for my creativity, and most importantly, she taught me that you...
I was entering a convention center this week and I watched the arriving group as they walked up to the building. To put it in perspective, this was a massive event. The excitement in the air was palpable and the building was covered in colorful banners...
Words matter to be sure. Treating your team well is important. What you call them matters. . . to a point. The word “employee” has fallen out of favor recently and been replaced by several different iterations. Many organizations now have...
Organizations seek every day to differentiate themselves within their marketplace and create emotional connections. Often that leads to processes, programs and training – and yet nothing changes in terms of service. Overall Service remains tepid and Guests are...
