by Tony Johnson | Jul 14, 2015 | Customer Experience, Leadership
The diver entered the cage and lowered into the choppy ocean. He adjusted the camera on its mount, checked his air flow, and then let the boat above know that he was set and ready to film. Then a 20 foot Great White Shark swam at the cage, gripped it with its...
by Tony Johnson | Jul 11, 2015 | Leadership
It all started when I needed some ice cream. You know those kind of cravings that you just can’t ignore? I needed a pint of the most amazing, local small batch ice cream, so off to the market I went. This is one of my favorite stores to visit as it is a...
by Tony Johnson | Jul 4, 2015 | Leadership
There is no better day to contemplate the contributions of our Founding Fathers than on Independence Day. As the fireworks light up the evening sky, I am reminded of the sacrifice, Leadership, and vision that the Founding Fathers exhibited during the inception of our...
by Tony Johnson | Oct 26, 2014 | Customer Experience, Leadership
Sometimes the best answer is the simplest. It’s amazing how often the solution is honestly right under our noses and in the case of customer service, the most basic lesson really does get us the most traction. Be nice to your customers. Wow, shocking, eh? I know...
