by Tony Johnson | Jul 11, 2014 | Productivity
The old story goes that President Kennedy was visiting NASA and started up a conversation with one of the cleaning staff. As he chatted with the gentleman, he asked him what he did for NASA. Now I am sure that this guy’s supervisor was white-knuckling it while...
by Tony Johnson | Jun 29, 2014 | Customer Experience, Productivity
We’ve all had it happen, right? You roll your cart into the checkout line, place your groceries on the conveyor, and look up at your cashier only to realize that you’ve chosen the newbie line. Now that intake of breath that just happened and...by Tony Johnson | Jun 23, 2014 | Productivity
We’ve all heard that old adage – take care of the little things and the big things will take care of themselves. Most clichés are well-worn sayings because they are true, and this is no exception. This also brings another cliché to mind: Some things are...