So ready or not here come’s 2018. The first thing to do is to assess 2017. How did it go? What did you learn? We saw a culture that has become increasingly sensitive to wait times, and although that is something we already knew about, retailers...
I went to the movies last night and I am surprised I’m not still in line waiting for my popcorn. When I walked into the theater it was obvious I was in for a bit of a wait. It was one of those cold winter Friday nights when there isn’t much to do...
Department stores invoke memories of a simpler time. I think back to the history of some of the most storied American brands such as JC Penney, Nordstrom, and Macys. These are iconic brands – a part of our social fabric and the precursor to the modern...
When we discuss specialized industries, some bring more trepidation to Guests than others. For many, there is nothing more daunting than a foray in to the world of home improvement. Let’s face it, for most people their home is their single biggest...
When it comes to Customer service, there is much that every business has in common. Let’s face it, there are certain dos and don’ts that every organization – regardless of type – has to be mindful of if they are going to be successful....
