by Tony Johnson | Jan 21, 2017 | Customer Experience, Leadership, Productivity
I have a friend who runs a fitness center. He told me that ever year their membership skyrockets in January and like clockwork, his business is packed most of the day in the weeks following New Years. You probably know what is coming next – by the end of...
by Tony Johnson | Jun 11, 2016 | Customer Experience, Leadership
Recently we purchased a new house and embarked on a renovation adventure. Which meant an awful lot of time spent at home-improvement superstores. This presented a unique opportunity to develop a deep relationship with a few locations. As...