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3 Imperatives our Founding Fathers Knew About Leadership

by Tony Johnson | Jul 4, 2015 | Leadership

There is no better day to contemplate the contributions of our Founding Fathers than on Independence Day.  As the fireworks light up the evening sky, I am reminded of the sacrifice, Leadership, and vision that the Founding Fathers exhibited during the inception of our...
5 Things Dads Teach Us About Leadership and Customer Service

5 Things Dads Teach Us About Leadership and Customer Service

by Tony Johnson | Jun 21, 2015 | Customer Experience

Father’s Day is the day we all say thank you to Dad. Let’s face it, he taught us the value of keeping the thermostat at the right temperature and the finer points of lawn maintenance. I know that I have become the Leader I am because of the many life lessons my Dad...
What Moms Teach Us About Customer Service and Leadership

What Moms Teach Us About Customer Service and Leadership

by Tony Johnson | May 10, 2015 | Customer Experience

Mother’s Day is here and with it comes the appreciation of moms everywhere who give tirelessly and selflessly to raise their children.  For many, Mom continues to be an influence on their lives well through adulthood, and for others like me, we lost them...
Why Developing Leaders Will Improve Your Customer Service

Why Developing Leaders Will Improve Your Customer Service

by Tony Johnson | Apr 7, 2015 | Customer Experience

Stagnation sucks. It is more than just standing still. It is more akin to wilting on the vine or rotting on the shelf. It reeks of neglect and complacency. And Customers notice. But it doesn’t have to happen to your organization. Most likely, you have some form of...
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