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Powerful Customer Service Resolutions for 2016

Powerful Customer Service Resolutions for 2016

by Tony Johnson | Dec 28, 2015 | Customer Experience

I do love the idea of making New Year’s resolutions.  Every year I thoroughly consider what my biggest goals will be for the coming year and then I attack them.  If you are going to have more success with your resolutions than those who abandon the Gym...
Three Ways to Empower Your Employees and Delight Your Guests

Three Ways to Empower Your Employees and Delight Your Guests

by Tony Johnson | May 24, 2015 | Customer Experience

Have you ever visited a business and needed something that was just off the beaten path? Did it seem as though it required an act of Congress to get a resolution? It doesn’t have to be that way! One of the reasons why Guests often have such a hard time getting a...
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