Anyone who participated in sports during his or her youth understands the importance of the team dynamic. The good news is that it doesn’t really matter whether you participated in basketball, baseball, or bowling. . .The teamwork imperatives were the...
Black Friday: Synonymous with long lines, deep discounts, a turkey-hangover, and shopping! Some think of it as the shopping equivalent of spending time in the Thunderdome. I find it to be a great time to sharpen my service acumen. The term was coined in the sixties in...
Hassles are such a drag. Have you ever noticed that some places are more interested in telling you why something can’t be done rather than how it can be made possible? It seems like such as waste of energy and a drain on patience. Sure there are going to be times when...
Customers absolutely hate negativity! There is much more power in starting with YES. You would think some days there is a contest out there for how often rules and nonsense can get in the way of a great Customer experience. Now that isn’t to say that you have to honor...
This can’t just be a slogan – it has to be baked into your DNA. If you can’t put the customer at the center of your everyday life, then you’re sunk. Let’s face it, most businesses ask their teams to do just this – treat Customers well and take great care of them. The...
