Over 100 million people will watch the big game this year. Take a moment to let that sink in. To put it in perspective only 13 countries have a population greater than 100 million. But we aren’t here to talk about TV audiences or population density – but...
Do you worry that you’re team isn’t well trained? Is it keeping you up at night? Do you feel like if you had better training then you might retain your talent? You are right to be worried – all of these concerns are ones that leaders and Customers...
Its a new year. Time to dust off that Customer service love and move forward into 2017 with passion. Many have taken the time to tick off the best of Customer service from 2016. Others will tell you what is up and coming for this new year. I want to talk about...
Airline Customer service is often an exercise in irony. I can tell you as a frequent traveler that there truly is a wide range of service when it comes to the airline business. Much like you might find a different dining experience in a drive through than at a...
This week is like Christmas for those who serve Guests and lead teams. Why? Because it’s Customer Service Week! In 1992, President George H. Bush signed a proclamation establishing National Customer Service Week. Every year, in the first full week of...
