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The Nuts and Bolts of Customer Service: How Home Improvement Stores can Win.

The Nuts and Bolts of Customer Service: How Home Improvement Stores can Win.

by Tony Johnson | Sep 18, 2016 | Customer Experience

When we discuss specialized industries, some bring more trepidation to Guests than others.  For many, there is nothing more daunting than a foray in to the world of home improvement. Let’s face it, for most people their home is their single biggest...
Shopping For Great Service in Grocery Stores

Shopping For Great Service in Grocery Stores

by Tony Johnson | Sep 11, 2016 | Customer Experience

When it comes to shopping for groceries, it has become about much more than just putting food in a cart and driving home. There are a wide array of great experiences out there now in the grocery marketplace, and there is likely a little something that each retailer...
4 Ways to Serve Up Great Service in Restaurants

4 Ways to Serve Up Great Service in Restaurants

by Tony Johnson | Sep 3, 2016 | Customer Experience, Leadership

Everyone goes out to eat, right? It is the tradition of first dates, mother’s day, birthdays, and anniversaries alike – and that means there is more baggage than meets the eye when it comes to serving restaurant Guests.  I really believe that if...
3 Secrets to Staging a Leadership Intervention!

3 Secrets to Staging a Leadership Intervention!

by Tony Johnson | Aug 13, 2016 | Customer Experience, Leadership

I was traveling to Texas last month to spread the Customer service love – which meant a flight out of my second favorite airport – Detroit Metro.  As a regular business traveler, I find it a great place to fly from, and in my opinion is only...
5 Ways The Olympics Inspire Excellence

5 Ways The Olympics Inspire Excellence

by Tony Johnson | Aug 6, 2016 | Customer Experience, Leadership

The Olympics have always meant a lot to me personally.  I remember growing up with 4 television channels and every 2 years the games came along and changed the fabric of entertainment.  They were a testament to national unity and the previous night’s...
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