by Tony Johnson | Sep 18, 2016 | Customer Experience
When we discuss specialized industries, some bring more trepidation to Guests than others. For many, there is nothing more daunting than a foray in to the world of home improvement. Let’s face it, for most people their home is their single biggest...
by Tony Johnson | Sep 11, 2016 | Customer Experience
When it comes to shopping for groceries, it has become about much more than just putting food in a cart and driving home. There are a wide array of great experiences out there now in the grocery marketplace, and there is likely a little something that each retailer...
by Tony Johnson | Sep 3, 2016 | Customer Experience, Leadership
Everyone goes out to eat, right? It is the tradition of first dates, mother’s day, birthdays, and anniversaries alike – and that means there is more baggage than meets the eye when it comes to serving restaurant Guests. I really believe that if...
by Tony Johnson | Aug 13, 2016 | Customer Experience, Leadership
I was traveling to Texas last month to spread the Customer service love – which meant a flight out of my second favorite airport – Detroit Metro. As a regular business traveler, I find it a great place to fly from, and in my opinion is only...
by Tony Johnson | Aug 6, 2016 | Customer Experience, Leadership
The Olympics have always meant a lot to me personally. I remember growing up with 4 television channels and every 2 years the games came along and changed the fabric of entertainment. They were a testament to national unity and the previous night’s...
