It is the season of list making and predictions. There are about a hundred lists out there about how to win with customer service in 2019, and they are written by people of purpose, passion, and intellect. But many of them are neglecting one...
The holidays are upon us. There is a special energy in the atmosphere from Halloween to New Years, and somewhere between carving pumpkins to popping champagne corks, there is something wonderful in the air. This week is a great time to think about gratitude and...
My grandmother used to tell me that if I was talking, I wasn’t learning anything. That’s sage advice because much of what is wrong with service and leadership have to do with a lack of listening to understand. That typically is applied to instances...
As the leaves change color and carved pumpkins appear on everyone’s front porch, its time to think deeply about not scaring away your best guests and team members. Are you ready to deliver for your guests as your business kicks into high gear? Whether you...
Labor day has become the last hoorah of summer and the unofficial end of the vacation season. It means travel, cook outs, and vacations. It is a three day weekend for many and a last chance to soak up some sun before the kids head back to school and the weather...
