by Tony Johnson | Mar 29, 2015 | Customer Experience
We have to remember as Leaders that our teams are always watching us to see how they should behave. If you’ve been in leadership for a while, or if you’ve recently taken on a larger role in the organization, it’s easy to forget that your words have impact. Of course,...by Tony Johnson | Mar 20, 2015 | Customer Experience
Anyone who participated in sports during his or her youth understands the importance of the team dynamic. The good news is that it doesn’t really matter whether you participated in basketball, baseball, or bowling. . .The teamwork imperatives were the...by Tony Johnson | Feb 1, 2015 | Customer Experience
When was the last time you just kept your mouth shut and listened? No really. Think about it. I would bet if you really put your mind to it, you would shocked at the last time you kept your agenda in your pocket and really engaged with the person across from you and...by Tony Johnson | Aug 12, 2014 | Customer Experience
I have nothing against big companies. Heck, I work for one and love it! If you work for a large corporation, often you are looking to Headquarters or Corporate or Consolidated for your marching orders. That is often one of the best parts about working for a...