by Tony Johnson | Mar 1, 2015 | Customer Experience
With the death of Leonard Nimoy this week, Star Trek, and his signature character Mr. Spock, was on my mind. I am a self-confessed sci-fi geek, so I grew up loving the Star Trek Universe – from series to movies to references on the Big Bang Theory. Now that is all by...
by Tony Johnson | Feb 15, 2015 | Customer Experience
Training and commitment are powerful tools in the quest to deliver great Customer service. Too often those in front line roles are dumped into their positions and left to figure it out. The problems with this (like I really need to point them out) are...