by Tony Johnson | Jan 23, 2016 | Customer Experience, Leadership
Hassles and inconveniences are not only dissatisfiers for your Guests, but for your team as well. When employees have to work too hard to do their jobs they tend to give up. They tend to get frustrated. Then they tend to take that out on their Guests....
by Tony Johnson | May 1, 2015 | Customer Experience
Dear Graduates: Have you picked out your cap and gown? Have you stenciled your amazing message on your mortar board? Are you ready to take that big walk across the stage? Before you accept that new job and head into work for the first day, here are some tips that will...
by Tony Johnson | Jan 18, 2015 | Customer Experience
Have you ever been the new kid on the block in your organization? I ask because I think at a basic level we’ve all been there at some point in our personal or professional lives. Whether you’ve moved to a new city, started a new job, or been a part of an...