by Tony Johnson | Sep 7, 2015 | Customer Experience
The first Monday in September has been designated as a day to celebrate the contributions of American workers to our prosperity and success. It is only fitting that we take the time to consider how we can help this amazing workforce to be even more productive and...by Tony Johnson | Aug 15, 2015 | Customer Experience
Your Guests know what they want. They come to you to get it. But they also know where to go if you can’t deliver it. Those businesses that want to succeed must deliver upon their Guest’s needs and make sure that they do so consistently. Those who fail to do so...by Tony Johnson | Jun 27, 2015 | Customer Experience
I had the pleasure of spending my vacation in Florida’s Gulf of Mexico region this past week in the company of my large extended family. We spent the week cooking meals and catching up – every family cooking something special for the whole house on...by Tony Johnson | Apr 7, 2015 | Customer Experience
Stagnation sucks. It is more than just standing still. It is more akin to wilting on the vine or rotting on the shelf. It reeks of neglect and complacency. And Customers notice. But it doesn’t have to happen to your organization. Most likely, you have some form of...