When I was a young manager, I did a terrible job with hiring. My strategy went something like this: Forget about preparing for the interview, skip asking meaningful questions, and consider a pulse the same thing as being qualified. Let me tell you, I certainly filled...
Have you ever visited a business and needed something that was just off the beaten path? Did it seem as though it required an act of Congress to get a resolution? It doesn’t have to be that way! One of the reasons why Guests often have such a hard time getting a...
It almost seems cliché to complain about the state of Customer service out there in the universe. It’s bad. In some cases, it’s very bad. Just yesterday I was visiting a department store looking for a computer cable. I have to admit...
Mother’s Day is here and with it comes the appreciation of moms everywhere who give tirelessly and selflessly to raise their children. For many, Mom continues to be an influence on their lives well through adulthood, and for others like me, we lost them...
Dear Graduates: Have you picked out your cap and gown? Have you stenciled your amazing message on your mortar board? Are you ready to take that big walk across the stage? Before you accept that new job and head into work for the first day, here are some tips that will...
