Great Customer service is a game changer. It can elevate a “good” product to “great” status. It can build fantastic loyalty with Guests and it can make you the envy of your Industry. When you think of companies that give great...
Over 100 million people will watch the big game this year. Take a moment to let that sink in. To put it in perspective only 13 countries have a population greater than 100 million. But we aren’t here to talk about TV audiences or population density – but...
Its a new year. Time to dust off that Customer service love and move forward into 2017 with passion. Many have taken the time to tick off the best of Customer service from 2016. Others will tell you what is up and coming for this new year. I want to talk about...
Airline Customer service is often an exercise in irony. I can tell you as a frequent traveler that there truly is a wide range of service when it comes to the airline business. Much like you might find a different dining experience in a drive through than at a...
This week is like Christmas for those who serve Guests and lead teams. Why? Because it’s Customer Service Week! In 1992, President George H. Bush signed a proclamation establishing National Customer Service Week. Every year, in the first full week of...
