by Tony Johnson | May 21, 2017 | Business Performance, Customer Experience
Businesses love the busy seasons. For many this is represented by November and December – but often many organizations find that they have a real uptick during the summer months as well. When you think about amusement parks, zoos, home improvement, and the...
by Tony Johnson | Jan 21, 2017 | Customer Experience, Leadership, Productivity
I have a friend who runs a fitness center. He told me that ever year their membership skyrockets in January and like clockwork, his business is packed most of the day in the weeks following New Years. You probably know what is coming next – by the end of...