by Tony Johnson | Dec 9, 2018 | Customer Experience
It is the season of list making and predictions. There are about a hundred lists out there about how to win with customer service in 2019, and they are written by people of purpose, passion, and intellect. But many of them are neglecting one...
by Tony Johnson | Nov 22, 2018 | Customer Experience, Employee Experience
The holidays are upon us. There is a special energy in the atmosphere from Halloween to New Years, and somewhere between carving pumpkins to popping champagne corks, there is something wonderful in the air. This week is a great time to think about gratitude and...