No one likes to see Captain Slouchy when they stop by your business. There is serious psychology behind body language, but for most daily interactions the 25 cent version is more than enough to set you apart. There is a lot of information out there on the science of...
As we discussed in part I, there are six key ingredients to the ideal Service Recipe. These were summarized in the last installment and now it’s time to dive head long into the first of our service tenants. Smile and Welcome Your Customers Warmly It’s easy...
No philosophy of customer service would be complete without discussing the basics of what makes up great service. It is up to us as Leaders to be sure that our teams understand this at its most basic level, how to deliver on these principles, and have a...
Communication (or lack thereof) is one of the most mentioned items in a majority of employee engagement surveys. I’ll grant you that this is often the catch phrase of the disgruntled employee, but that doesn’t mean that it isn’t true. Taking the...
When you ask most businesses what is most important to them, many will come right back with SAFETY. Of course, that’s the responsible answer. That’s the answer most feel they are supposed to give. It’s the answer that says. . .profit? No, not us....
