I have a friend who runs a fitness center. He told me that ever year their membership skyrockets in January and like clockwork, his business is packed most of the day in the weeks following New Years. You probably know what is coming next – by the end of...
When it comes to shopping for groceries, it has become about much more than just putting food in a cart and driving home. There are a wide array of great experiences out there now in the grocery marketplace, and there is likely a little something that each retailer...
John Adams can teach us much about Leadership. And on July 4th, what better time to talk about John Adams? Why John Adams, you ask? Well stay tuned over the next few paragraphs to learn why John Adams can teach us several dos and don’ts about the nature of leadership...
Walt Disney is one of my heroes. December 5th is his birthday, and every year on this day I like to take a moment to consider the impact he had on those of us in the entertainment and service businesses. He is an icon, a role model, and absolutely an inspiration. But...
Why change so slowly? Why wait so long? Why lose so many Guests because your Customer service is lackluster? The quick answer is that you don’t have to! You can deliver great Customer service if you take the time to combine energy, speed, and planning....
