by Tony Johnson | May 6, 2017 | Business Performance, Customer Experience
We have all seen the videos. We have all cringed as we see the airlines continue to misbehave. We have seen folks removed from planes, families disrespected, and bargain airlines take pride in their lack of Customer service. Now let’s begin by clearing the...
by Tony Johnson | May 24, 2015 | Customer Experience
Have you ever visited a business and needed something that was just off the beaten path? Did it seem as though it required an act of Congress to get a resolution? It doesn’t have to be that way! One of the reasons why Guests often have such a hard time getting a...