by Tony Johnson | Sep 1, 2014 | Customer Experience
No philosophy of customer service would be complete without discussing the basics of what makes up great service. It is up to us as Leaders to be sure that our teams understand this at its most basic level, how to deliver on these principles, and have a...by Tony Johnson | Aug 17, 2014 | Productivity
Communication (or lack thereof) is one of the most mentioned items in a majority of employee engagement surveys. I’ll grant you that this is often the catch phrase of the disgruntled employee, but that doesn’t mean that it isn’t true. Taking the...