by Tony Johnson | Jun 6, 2015 | Customer Experience
When I got my first job out of college, I was lucky to land at a small private college in Southern Indiana. I was full of vim and vitality (and student loan debt) – and couldn’t wait to get my career started. I had accepted a job outside of my degree for the...
by Tony Johnson | Jul 17, 2014 | Customer Experience
When you work with your team – particularly your front line team – you should act as though you are engaging directly with the customer. The reason is simple, but complicated all the same. The best way to describe this relationship is reflective...