We have all seen the videos. We have all cringed as we see the airlines continue to misbehave. We have seen folks removed from planes, families disrespected, and bargain airlines take pride in their lack of Customer service. Now let’s begin by clearing the...
Failure gets a bad rap. Certainly winning is much more fun, but there are certain lessons that can only be learned by falling flat on ones face. The reality is that often we don’t learn as much from success as we do from losing. Winning is easier to deal...
When you start to notice that your team isn’t performing at maximum potential, you have to move quickly. Performance management is a slippery proposition – and one that can very quickly deteriorate out of control. As leaders, one of our key values has to...
Your team looks to you every day to ensure that the goals set forth for your organization make sense and that you are poised to lead the team to achieve them. Guests also depend upon your leadership as they expect organizations to keep refining their processes,...
It is easy to lament that your team doesn’t listen to your ideas. It would be easy to blame them for not executing on your vision. It would be completely unreasonable not to look at yourself and ask if there is any else you could do to help them win. As leaders,...
