It is the season of list making and predictions. There are about a hundred lists out there about how to win with customer service in 2019, and they are written by people of purpose, passion, and intellect. But many of them are neglecting one...
The holidays are upon us. There is a special energy in the atmosphere from Halloween to New Years, and somewhere between carving pumpkins to popping champagne corks, there is something wonderful in the air. This week is a great time to think about gratitude and...
Customer Service week begins Monday, October 1st. It’s a chance to celebrate those who serve and their impact on the Guest experience. This is particularly relevant in our experience economy. How organizations treat their teams directly impacts how they will...
I stopped into a quick service burger joint a few days ago. I wish I could say that I was lost or that I never go to those places or that I was just looking for kale, but none of that would be true. I love a good cheeseburger and on this particular day I was visiting...
I had an English teacher in high school who always said “words have meaning.” Now Ms. Jackson had many impacts on my academic career – she inspired my love of writing, gave me an outlet for my creativity, and most importantly, she taught me that you...
