Stagnation sucks. It is more than just standing still. It is more akin to wilting on the vine or rotting on the shelf. It reeks of neglect and complacency. And Customers notice. But it doesn’t have to happen to your organization. Most likely, you have some form of...
We have to remember as Leaders that our teams are always watching us to see how they should behave. If you’ve been in leadership for a while, or if you’ve recently taken on a larger role in the organization, it’s easy to forget that your words have impact. Of course,...
In most cases, you can’t serve your Customers alone. It takes a team. And a team takes Teamwork! If you work in a large organization, chances are you will have to fight silos every single day. It’s the reality of how humans work that we tend to group...
As I’ve mentioned before, sometimes you have to take a hard look at how you do things for the good of the Customer experience. I also know that we all have a boss, and most likely there are policies, procedures, or guidelines that you are expected to meet for...
I have nothing against big companies. Heck, I work for one and love it! If you work for a large corporation, often you are looking to Headquarters or Corporate or Consolidated for your marching orders. That is often one of the best parts about working for a...
