by Tony Johnson | Oct 5, 2014 | Customer Experience
Customers absolutely hate negativity! There is much more power in starting with YES. You would think some days there is a contest out there for how often rules and nonsense can get in the way of a great Customer experience. Now that isn’t to say that you have to honor...
by Tony Johnson | Jun 20, 2014 | Customer Experience
We all strive to provide that service that delights our customers. I recently visited the awesome Cape San Blas and Port Saint Joe areas of Florida. This charming coastal town off The Gulf is your typical summer getaway spot – rows...