by Tony Johnson | Dec 31, 2017 | Business Performance, Customer Experience
So ready or not here come’s 2018. The first thing to do is to assess 2017. How did it go? What did you learn? We saw a culture that has become increasingly sensitive to wait times, and although that is something we already knew about, retailers...
by Tony Johnson | Dec 28, 2015 | Customer Experience
I do love the idea of making New Year’s resolutions. Every year I thoroughly consider what my biggest goals will be for the coming year and then I attack them. If you are going to have more success with your resolutions than those who abandon the Gym...