The first Monday in September has been designated as a day to celebrate the contributions of American workers to our prosperity and success. It is only fitting that we take the time to consider how we can help this amazing workforce to be even more productive and...
Customer service doesn’t live in an office, a book, or a manual. It lives in each one of us and our teams every minute of every day. We cannot set up a list of must-dos for our teams, and then walk away and allow them to execute. If it worked...
Anyone can lead amazing Customer service and outstanding execution when times are easy and the mojo is rolling. It’s how we drive that same mission when things are a little tougher that matters. There are so many variables in business, service, and leadership, that we...
Your Guests know what they want. They come to you to get it. But they also know where to go if you can’t deliver it. Those businesses that want to succeed must deliver upon their Guest’s needs and make sure that they do so consistently. Those who fail to do so...
If you love movies like I do, then you have heard the 10% myth. You know, that old urban legend that says we only use a small percentage of our brain. The myth goes that if we could just bust loose that remaining 90% we would be unstoppable geniuses that could freeze...
