by Tony Johnson | Jun 11, 2016 | Customer Experience, Leadership
Recently we purchased a new house and embarked on a renovation adventure. Which meant an awful lot of time spent at home-improvement superstores. This presented a unique opportunity to develop a deep relationship with a few locations. As...
by Tony Johnson | Apr 7, 2015 | Customer Experience
Stagnation sucks. It is more than just standing still. It is more akin to wilting on the vine or rotting on the shelf. It reeks of neglect and complacency. And Customers notice. But it doesn’t have to happen to your organization. Most likely, you have some form of...