Without a rudder, Customer service in most organizations will fall flat. They will meander, try, attempt, hope, and plan. Then they fizzle. Then they will fail. The reason is clear: Many organizations have rolled out a Customer service platform, but have neglected to...
The diver entered the cage and lowered into the choppy ocean. He adjusted the camera on its mount, checked his air flow, and then let the boat above know that he was set and ready to film. Then a 20 foot Great White Shark swam at the cage, gripped it with its...
It all started when I needed some ice cream. You know those kind of cravings that you just can’t ignore? I needed a pint of the most amazing, local small batch ice cream, so off to the market I went. This is one of my favorite stores to visit as it is a...
There is no better day to contemplate the contributions of our Founding Fathers than on Independence Day. As the fireworks light up the evening sky, I am reminded of the sacrifice, Leadership, and vision that the Founding Fathers exhibited during the inception of our...
I had the pleasure of spending my vacation in Florida’s Gulf of Mexico region this past week in the company of my large extended family. We spent the week cooking meals and catching up – every family cooking something special for the whole house on...
