When was the last time you just kept your mouth shut and listened? No really. Think about it. I would bet if you really put your mind to it, you would shocked at the last time you kept your agenda in your pocket and really engaged with the person across from you and...
Have you ever been the new kid on the block in your organization? I ask because I think at a basic level we’ve all been there at some point in our personal or professional lives. Whether you’ve moved to a new city, started a new job, or been a part of an...
The New Year seems to make us all very reflective. It’s a chance to consider the past twelve months and plot a course forward for the coming year. We are on the threshold of 2015 and this is a fantastic time to talk about goals. Most of us have heard the idiom that we...
The number of days left in the New Year are dwindling – as is the time remaining to OWN it! The New Year always brings a sense of limitless possibilities and opportunities for success. This is also the chance to set the tone and head out of the holiday season...
As I’ve mentioned before, sometimes you have to take a hard look at how you do things for the good of the Customer experience. I also know that we all have a boss, and most likely there are policies, procedures, or guidelines that you are expected to meet for...
