by Tony Johnson | Oct 14, 2014 | Customer Experience
Hassles are such a drag. Have you ever noticed that some places are more interested in telling you why something can’t be done rather than how it can be made possible? It seems like such as waste of energy and a drain on patience. Sure there are going to be times when...
by Tony Johnson | Oct 5, 2014 | Customer Experience
Customers absolutely hate negativity! There is much more power in starting with YES. You would think some days there is a contest out there for how often rules and nonsense can get in the way of a great Customer experience. Now that isn’t to say that you have to honor...
by Tony Johnson | Sep 23, 2014 | Customer Experience
This can’t just be a slogan – it has to be baked into your DNA. If you can’t put the customer at the center of your everyday life, then you’re sunk. Let’s face it, most businesses ask their teams to do just this – treat Customers well and take great care of them. The...
by Tony Johnson | Sep 16, 2014 | Customer Experience
No one likes to see Captain Slouchy when they stop by your business. There is serious psychology behind body language, but for most daily interactions the 25 cent version is more than enough to set you apart. There is a lot of information out there on the science of...
by Tony Johnson | Sep 9, 2014 | Customer Experience
As we discussed in part I, there are six key ingredients to the ideal Service Recipe. These were summarized in the last installment and now it’s time to dive head long into the first of our service tenants. Smile and Welcome Your Customers Warmly It’s easy...
