Everyone goes out to eat, right? It is the tradition of first dates, mother’s day, birthdays, and anniversaries alike – and that means there is more baggage than meets the eye when it comes to serving restaurant Guests. I really believe that if...
This week begins our 10 week journey into 10 different types of businesses and how they can deliver exceptional experiences for Customers. This week we will be diving into Higher Education – which is particularly relevant since many schools started back this...
When it comes to Customer service, there is much that every business has in common. Let’s face it, there are certain dos and don’ts that every organization – regardless of type – has to be mindful of if they are going to be successful....
I was traveling to Texas last month to spread the Customer service love – which meant a flight out of my second favorite airport – Detroit Metro. As a regular business traveler, I find it a great place to fly from, and in my opinion is only...
The Olympics have always meant a lot to me personally. I remember growing up with 4 television channels and every 2 years the games came along and changed the fabric of entertainment. They were a testament to national unity and the previous night’s...
